DELIVERING QUALITY PRODUCTS AND SERVICE,
RIGHT TO YOUR DOOR.
At CE-Tech, we ensure that our high level of service extends all the way to your door, with our excellent delivery service. The majority of goods will be delivered by means of a trusted national courier. Smaller items and spare parts will be delivered by Royal Mail Parcelforce.
Where do we deliver?
We can arrange delivery anywhere within the UK and Ireland.
When do we deliver?
We understand the importance of providing a swift delivery service and try to ensure that we hold a high volume of stock in our warehouse.
To obtain quotes please contact our sales team on +44 (0)28 2563 1731 or email Info@ce-tech.info. We will be happy to assist with your enquiry.
Delivery of heavy equipment
The delivery of large or heavy equipment will be made to the ground floor entrance to the building. It does not include the negotiation of lifts or stairs. Customers are responsible for ensuring that any items ordered will fit through doorways and into the premises. CE-Tech and the delivering courier do not accept responsibility for items which do not fit. The customer will be responsible for the shipping charges incurred in an aborted delivery. Delivery does not include the positioning, unpacking or installation of an item.
Items damaged in transit
Always give yourself time to inspect your goods before signing with the courier. In the rare event that the item has been damaged in transit, you must sign “damaged” with your signature, on delivery slip. Please inform us within 24 hours of receiving the goods, if your item is damaged or does not work, so do make sure you unpack goods, even if you are not intending to use them for some time.
If you have any delivery issues, please contact us straight away and we will endeavour to assist you…we’re here to help!
Returns & Refunds
Depending on the nature of the return, we can handle the situation in a few different ways, for more details please contact our friendly Returns Department on 028 256 31731 for further information on returning and item.
Can I cancel an order?
Cancellation of an order which has already been dispatched will be subject to a restocking fee for the purposes of postage, packaging and administration.
In the event that you cancel and order and your item has not yet been dispatched by our warehouse, a full refund will be issued within 48 hours of notice to cancel the order. The customer must advise us of their wish to cancel the order in writing (email is fine). Leaving an answer phone message to cancel an order will not suffice.
TERMS AND CONDITIONS OF SALE
All CE-Tech products are supplied with a 1 year parts warranty (effective for one year from the invoice date).
What is covered……any parts which suffer a mechanical fault during the one year warranty period are covered. Replacement parts will be sent free of charge. Faulty parts must be returned to CE-Tech for inspection, before replacement parts will be dispatched. Items deemed to be used incorrectly, incorrectly installed by an unqualified person “misused” or “tampered with” will have their warranty classed as void. All decisions in respect of faulty parts will remain at the discretion of CE-Tech.
We understand that the failure of a product can cost your business time and money, please be assured that we will deal with any product faults as quickly and efficiently as possible, to ensure minimum disruption to your business. In the majority of cases, spare parts will be dispatched without delay. Our ability to exercise our ‘discretion’
in these matters, is merely a means of ensuring that the provision of free replacement parts is not abused.
What is not covered…..parts needing replacement due to incorrect installation, miss operation, negligence or insufficient cleaning/lime scale build up.
Some of the equipment which we sell is not suitable for unskilled installation, therefore if it is suspected that this is the cause of a fault, we may ask to see proof of professional involvement during installation. CE-Tech are not liable for any costs arising from an engineer’s visit relating to installation, diagnostics or repair of equipment either during or after the warranty period.
Please note that in respect of display cabinets, the glass panels of the product are covered by warranty up to the point of delivery. If any glass has been broken in transit
whilst the item is being delivered to you, please advise us of this immediately and replacement glass will be supplied under the terms of the warranty. However, glass which is subsequently broken due to accidental damage during the use of the machine, is not covered by the product warranty.
With regard to equipment such as Ice Machines and Water Boilers and combi ovens, in hard water areas we highly recommend the use of filtration devices to inhibit primarily limescale and all other impurities within the water. Please be aware that machine failure due to limescale damage will not be covered by the manufacturer’s warranty.
Spare & Replacement Parts….we hold a comprehensive range of spare and replacement parts for all CE-Tech products.
Please be aware that we do not provide parts for non CE-Tech branded products.
1.1 In these conditions “Customer” means a person, or any organization (commercial or otherwise), accepting a quotation from the Company for the sale of Goods
a) “Goods” means any commodity (or any part of them) which the Company is to supply in accordance with these conditions
b) “Services” means any activity by the Company providing maintenance, repair or calibration of the Customers Goods or facilities
c) “Company” means Ce-tech Catering Equipment Ltd Limited.
d) “Conditions” means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Customer and the Company.
e) “Contract” means the contract for the purchase and sale of the Goods or Services.
1.2 Any reference in these Conditions to any provision of a statute shall be constructed as a reference to that provision as amended, re-enacted or extended at the relevant time.
2.0 BASIS OF CONTRACT
2.1 The Company shall sell and the Customer shall purchase the Goods or Services in accordance with any written quotation of the company which is accepted by the Customer, or any written order of the Customer which is accepted by the Company, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any other quotation which is accepted or purported to be accepted, or any such order which is made or purported is to be made by the Customer.
2.2 Any typographical, clerical or other omission in any sales literature, quotation, website, price list, and acceptance of order, invoice or other document of information issued by the Company shall be subject to correction without any liability on the part of the Company.
3.1 The Customer shall be responsible to the Company for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the customer, and for giving the Company any necessary information relating to the Goods or Services within a sufficient time to enable the Company to perform the Contract in the accordance with its schedule.
3.2 The quantity, quality and description of and any specification for the Goods or Services shall be those set out in the Company’s quotation (if accepted by the Customer) or the Customer’s order (if accepted by the Company).
3.3 The Company reserves the right to make any changes in the specification of the Goods or Services which are required to conform with any applicable safety or other statutory requirements or, where the Goods or Services are supplied to the Seller’s specification, which do not materially affect their quality or performance.
3.4 Specifications and measurements contained in any Company literature and Company website are thought to be correct but are intended only as a guide, and are subject to change without notice. The Company shall supply exact specifications and measurements to the Customer upon request, either verbally or in writing. The measurements and specifications supplied in such instances shall take priority over all other measurements and specifications included in any Company literature or Company website. All specifications and measurements should be confirmed by the Customer with the Company before ordering.
3.5 Age restricted goods are not for sale to persons under the age of 18. By placing an order for knives you are indicating that you are over 18 years of age or over.
3.6 Images are for illustration purposes and are an example only. Colour and finish may vary due to computer monitor configuration.
3.7 No order, which has been accepted by the Company, may be cancelled by the Customer except with the agreement in writing of the Company. Where such agreement between the Customer and the Company has not been made, the Company will be compensated in full for all loss (including loss of profit), costs(including the cost of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.
4.0 PRICE OF GOODS AND SERVICES
4.1 The price of the Goods or Services shall be the Sellers quoted price or, in the case of Goods where no price has been quoted (or a quoted price is no longer valid) the price listed in the Seller’s published price list current at a date of acceptance of the order shall apply
4.2 The Company reserves the right, by giving notice to the Customer at any time before delivery of any Goods or Services, to increase the price of the Goods or Services to reflect any increase in the cost to the Company (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increases in the cost of manufacture or operation), or for any change in delivery dates, quantities or specifications for the Goods or Services that have been requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Company adequate information or instructions.
4.3 Except where otherwise stated under the terms of any quotation or any price list of the Company, and unless otherwise agreed in writing between the Customer and the Company, all prices are given by the Company on an ex-works basis, and where the Company agrees to deliver the Goods or Services to otherwise than the Sellers premises, the Customer shall be liable to pay the Company’s charges for transport, packaging and insurance.
4.4 Any prices quoted by the Company are exclusive of any applicable value added tax (VAT), which the Customer shall be additionally liable to pay the Company.
4.5 The company’s Price Promise applies to any lower published price for a like-for-like product offered on the same terms in the UK or Ireland. Like-for-like means Goods should be the same brand and specification. The goods must be offered with the same delivery service and warranty as the company and the competitor must have stock availability at the time of ordering. The price will not be matched where there are ‘hidden extras’ such as delivery charges. In order to qualify, the price must be published in writing. The Ce-tech Best Price Promise excludes comparing like-for-like products from companies within the Ce-tech group of companies. 5.0
Any dates quoted for delivery of the Goods or Services are approximate only and the Company shall not be liable for any delay in delivery of the Goods or Services howsoever caused. Time for delivery of any Goods or Services shall not be of the essence unless previously agreed by the Company in writing.
5.2 Where Goods or Services are delivered in instalments, each delivery shall constitute a separate Contract and failure by the Company to deliver any one or more of the instalments shall not entitle the Customer to treat the Contract as a whole as repudiated.
6.0 TERMS OF PAYMENT
6.1 Subject to any special terms agreed in writing between the Customer and the Company, the Company shall be entitled to invoice the Customer for the price of the Goods or Services on or at any time after shipment of the Goods or the provision of Services. Where the Customer wrongfully fails to take delivery of Goods the Company shall be entitled to invoice the Customer for the price at any time after the Company has notified the Customer that the Goods are ready for collection or (as the case may be) the Company has tendered delivery of the Goods.
6.2 In the case of Services that have been agreed with the Customer and declined or rejected without reasonable notice, the Company shall be entitled to be charge the Customer for loss of earnings and any associated operational costs.
6.3 The Customer shall pay the price of any Goods (less any discount to which the Customer is entitled but without any other deduction) in accordance with the terms stipulated in the quotation accepted by the Customer and repeated on the Sellers invoice, notwithstanding that the delivery may not have taken place and the property in the Goods has not passed to the Customer.
6.4 Payment will fall due within 30 days from the date of invoice unless an exception has been agreed with the Company
6.5 The time of the payment of the price shall be the essence of the contract
7.0 FAILURE TO MAKE PAYMENT
7.1 If the Customer fails to make any payment on the due date then, without prejudice to any other right available to the Company, the Company shall be entitled to cancel the contract or suspend any further deliveries to the Customer (a) The Company understands and will exercise the right to interest under the Late Payment of Commercial Debts (Interest) Act 1998 if the Company is not paid according to agreed credit terms.
7.2 The Customer acknowledges and accepts the ultimate right of the Company to enter the Customer’s premises to recover any goods that have not been paid for in full.
8.0 RISK AND PROPERTY
8.1 The risk in Goods passes to the customer upon delivery but equitable and beneficial ownership shall remain with the Company until full payment has been received or until prior resale in which case our beneficial entitlement shall attach to the proceeds of resale or to the claim of such proceeds
8.2 The Customer agrees that the company’s aggregate liability for any losses or damage of any kind suffered by the Customer under or in connection with this Agreement shall be limited (to the maximum extent permissible under applicable law) to the actual amount paid by the Customer to the company for the Goods under the relevant Order. The company shall not be liable, to the maximum extent permissible under applicable law, for loss of business, business interruption or loss of time or any indirect or consequential loss due to the use or purchase of the Goods by the Customer. Nothing in this Agreement shall exclude the company’s statutory liability for personal injury or death or for fraud.
9.0 WARRANTIES AND LIABILITY
9.1 The Company guarantees it’s Goods as free from defects due to faulty material or workmanship for a period of twelve calendar months (unless otherwise stated) from the date of delivery to the Customer, either by the Company or the Company’s suppliers, or from the date of collection (in the case of Customer collection). In the latter case this guarantee will only apply to new or unused good. The date on the purchase invoice shall be deemed the warranty begin date. The above guarantee is nonetheless given by the Company subject to the following conditions and limitations. a) The Company shall be under no liability in respect of any defect arising from fair wear and tear, failure to maintain, wilful damage, negligence, abnormal working condition, failure to follow the Company’s instructions (whether oral or written), misuse or alteration or repair of the Goods without the Company’s approval. b) The Company shall be under no liability in respect of Goods operated or stored under adverse conditions (such as outside installations or in areas used for steam cleaning or pressure washing etc.) unless the same is otherwise specified in the relevant equipment manual. c) The Company shall be under no liability in respect of Goods operated or stored under adverse conditions (such as outside installations) unless the same is otherwise specified in the relevant equipment manual. d) The Company shall be under no liability under the above guarantee (or in any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment.
9.2 Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
9.3 Condition of the Goods or their failure to correspond with specification must be notified in writing to the Company immediately upon discovery of the defect or failure. If the Customer does not so notify the Company, the Customer shall not be entitled to reject the Goods and must bear any extra costs and expenses that result in resolving the situation. If the quality or condition of the Goods or their failure to meet specification is notified to the Company in accordance with these conditions, the Company shall be entitled to replace the Goods, or the part in question, free of charge or, at the Company’s sole discretion, refund to the Customer the price of the Goods for a proportionate part of the price, but the Company shall have no further liability to the Customer.
9.4 Except in the respect of death or personal injury caused by the Company’s negligence, the Company shall not be liable to the Customer by reason of any representation or any implied warranty condition or other term, or any duty at common law, or under the express terms of the Contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Company, its employees, distributors or agents or otherwise) which arise out of or in connection with the supply and/or installation of the Goods or their use or resale by the Customer.
9.5 The Company shall not be liable to the Customer or deemed to be in breach of the Contract by reason of any delay in performing, or failure to perform, any of the Company’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Company’s reasonable control.
9.6 Warranty does not cover consumable parts, which wear over time during normal use. It is the Customers responsibility to ensure equipment is in full working order, serviced and maintained, before use, in accordance with the service schedule outlined in the Installation Guide.
9.7 In all cases warranty is for parts only and does not include labour. The Company will supply (under the terms of the warranty) the correct part, which it will be the Customers responsibility to fit. With agreement from the Company the item under warranty may be sent back to the Company, at the Customers expense, for repair. The Customer will be liable for the cost of shipping (both ways) and any labour charges incurred, but not the part required to repair. Exceptions may be made where the Company installs an item of equipment, in which case warranty may include parts, plus labour to fit parts. This has to be agreed, in writing, prior to Installation.
9.8 The Customer must retain the original invoice as proof of purchase from the Company, and commencement of warranty. The warranty contract is between the Company and the Customer, and no third-parties. Should the Customer sell an item within the warranty period to a third-party, the Company’s warranty obligations cease from that moment. July 2017